Our Story

A family business dedicated to keeping your appliances running smoothly across Vermont

Joanne working on appliance repair in her workshop

How It All Started

Joanne's Vacuum Shop was born from a simple belief: everyone deserves reliable appliances and honest, skilled repair service. What began as Joanne helping neighbors fix their vacuum cleaners in her garage in 2015 has grown into Vermont's most trusted name in small appliance repair.

With over 15 years of hands-on experience in appliance diagnostics and repair, Joanne understood that most repair shops either overcharged for simple fixes or gave up when problems seemed complex. She knew there had to be a better way - providing expert service at fair prices, with the personal touch that only a local business can offer.

Today, we've served thousands of Vermont families and businesses, earning their trust one repair at a time. Our commitment remains the same: quality repairs, honest advice, and treating every customer like family.

Our Mission & Values

The principles that guide everything we do

Customer First

Every decision we make starts with our customers. We listen carefully, explain clearly, and never recommend unnecessary repairs. Your satisfaction and budget matter to us.

Quality Craftsmanship

We take pride in our work. Every repair is performed with precision and care, using quality parts and proven techniques that ensure lasting results you can trust.

Honest Communication

We believe in transparency. You'll always know what we're doing, why we're doing it, and what it costs. No surprises, no hidden fees, just honest service.

Meet Our Team

Experienced professionals dedicated to your satisfaction

Joanne Smith - Owner and Lead Technician
Joanne Smith

Owner & Lead Technician

15+ years in appliance repair. Joanne founded the shop with a vision to provide honest, quality service to Vermont families and businesses.

Mike Johnson - Senior Repair Technician
Mike Johnson

Senior Repair Technician

8 years experience specializing in vacuum cleaners and small kitchen appliances. Known for his diagnostic skills and customer education.

Sarah Williams - Service Coordinator
Sarah Williams

Service Coordinator

5 years in customer service. Sarah ensures every customer receives timely updates and coordinates our service appointments efficiently.

Dave Martinez - Parts Specialist
Dave Martinez

Parts Specialist

6 years managing our parts inventory. Dave ensures we have the right parts available and maintains our quality supplier relationships.

Why Vermont Chooses Us

We're not just a repair service - we're your neighbors, committed to keeping your home running smoothly

Local Knowledge

We understand Vermont's unique challenges - from cold weather appliances to local water quality issues affecting coffee makers and other appliances.

Fast Turnaround

Most repairs completed within 24-48 hours. We know how important your appliances are to daily life and work hard to get them back quickly.

90-Day Parts Warranty

We stand behind our work with a comprehensive warranty on parts. If something fails due to our work, we'll make it right.

No Pressure Service

We never pressure you to buy new appliances. If repair makes sense economically, we fix it. If not, we give you honest advice about replacement.

Recognition & Trust

Our commitment to excellence has been recognized by the community

2023 Best Local Business

Vermont Chamber of Commerce Excellence Award

5,000+ Happy Customers

Served across Vermont since 2015

Certified Technicians

Ongoing training and certification programs

Community Favorite

Top-rated on Google Reviews and local listings

Ready to Experience the Difference?

Join thousands of satisfied customers who trust Joanne's Vacuum Shop for all their appliance repair needs.