Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information

GDPR Compliant
Last Updated: Nov 14, 2024
Your Rights Protected

Effective Date

This Privacy Policy is effective as of November 14, 2024.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

When you contact us or schedule services, we may collect:

  • Name and contact information (email, phone, address)
  • Appliance details and repair history
  • Payment information for service transactions
  • Service preferences and requirements
Website Usage Information

When you visit our website, we may collect:

  • IP address and browser information
  • Pages visited and time spent on our site
  • Referring website information
  • Cookie and tracking technology data

2. How We Use Your Information

We use the collected information to:

  • Provide Services:

    Process service requests, schedule appointments, and complete repairs

  • Communication:

    Respond to inquiries, send service updates, and provide customer support

  • Billing and Payments:

    Process payments, send invoices, and manage accounts

  • Website Improvement:

    Analyze website usage to improve user experience and functionality

  • Legal Compliance:

    Comply with applicable laws, regulations, and legal processes

  • Business Operations:

    Maintain records, prevent fraud, and improve our services

3. How We Share Your Information

We do not sell or rent your personal information. We may share it only in the following circumstances:

Service Providers

We may share information with trusted third parties who assist us in operating our business, such as:

  • Payment processing companies
  • Website hosting and analytics providers
  • Email service providers
Legal Requirements

We may disclose your information when required by law or in response to valid requests from public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate security measures to protect your personal information:

  • Secure storage of customer records and personal data
  • Encryption of sensitive information during transmission
  • Access controls and authentication measures
  • Regular security assessments and updates
  • Employee training on data protection and privacy practices

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be switched off.

Analytics Cookies

We use analytics to understand how visitors interact with our website and improve our services.

Your Cookie Choices

You can manage your cookie preferences through your browser settings or our cookie consent banner. Please note that blocking certain cookies may impact your experience on our website.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access:

    Request access to the personal information we hold about you

  • Correction:

    Request correction of inaccurate or incomplete information

  • Deletion:

    Request deletion of your personal information under certain circumstances

  • Restriction:

    Request restriction of how we use your personal information

  • Portability:

    Request transfer of your personal information to another organization

  • Objection:

    Object to certain uses of your personal information

  • Marketing:

    Opt out of receiving marketing communications from us

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies before providing any information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods vary depending on the type of information and the relevant legal requirements.

10. International Transfers

Your information may be transferred to and processed in countries other than where you reside. These countries may have different data protection laws than your country. We will ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • The right to know what personal information we collect about you
  • The right to know if your personal information is sold or disclosed
  • The right to say no to the sale of your personal information
  • The right to access your personal information
  • The right to equal service even if you exercise your privacy rights

To exercise your CCPA rights, please contact us at the information provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

154 Packard Rd, Jericho, VT, 05465-2026

(802) 899-4344

delaneyclay@vacujoesrepair.com

Mon-Fri 8AM-6PM • Sat 9AM-4PM

For privacy-related requests, please include "Privacy Request" in the subject line of your email or the purpose of your call.

Privacy Commitment

Joanne's Vacuum Shop is committed to protecting your privacy and handling your personal information responsibly. We take data protection seriously and implement appropriate measures to safeguard your information.