Refund Policy

Effective Date

This Refund Policy is effective as of November 14, 2024.

1. Our Commitment to Customer Satisfaction

At Joanne's Vacuum Shop, we are committed to providing high-quality repair services and complete customer satisfaction. We stand behind our work and want you to be completely happy with the results.

Our refund and return policies are designed to protect your investment while ensuring fair treatment for both our customers and our business.

2. Service Refund Policy

We offer refunds for our repair services under specific circumstances:

Complete Service Refund

A full refund of labor charges may be issued if:

• The repair fails to resolve the original issue within 30 days of service completion
• The appliance becomes inoperable due to our repair work
• We determine that the appliance is beyond economical repair

Partial Service Refund

A partial refund may be considered for:

• Services that partially resolve the issue but require additional work
• Labor costs for diagnostic services if no repair is performed

Refund Process

To request a service refund:

1. Contact us within 30 days of service completion
2. Provide detailed information about the issue
3. Allow us to inspect the appliance to determine the cause
4. Follow our instructions for resolution or refund processing

3. Parts and Materials Policy

Our policy regarding parts and materials:

New Parts

New, unused parts may be returned within 14 days of purchase for a full refund, provided that:

• Parts are in original packaging and unused condition
• Proof of purchase is provided
• Parts are not custom-ordered or special-order items

Installed Parts

Parts that have been installed as part of a repair service are covered by our warranty policy rather than refund policy. See our Terms of Service for warranty details.

Special Order Parts

Special order or custom parts cannot be returned unless defective. These parts are ordered specifically for your appliance and cannot be resold.

4. Diagnostic Fee Policy

Diagnostic fees are charged to assess and identify appliance issues. Our diagnostic fee policy:

Diagnostic Fee Credit

If you proceed with repair services after diagnosis, the diagnostic fee will be credited toward your repair costs.

Diagnostic Fee Refund

Diagnostic fees may be refunded if:

• We determine the appliance is beyond economical repair
• The issue was misdiagnosed by our technician
• No viable repair option exists for your appliance

5. Non-Refundable Services

The following services and charges are non-refundable:

• Diagnostic fees (except as noted above)
• Custom or special-order parts
• Services completed more than 30 days ago
• Damage caused by customer misuse or improper handling
• Appliances that were already damaged before service
• Services where the customer did not follow our instructions
• Emergency or after-hours service fees

6. Refund Processing

Our refund processing procedures:

Processing Time

Refunds are processed within 5-10 business days after approval. The method of refund will match the original payment method when possible.

Refund Methods

Refunds may be issued as:

• Credit to original payment method (credit cards, debit cards)
• Store credit for future services
• Check by mail (for larger amounts or when other methods aren't available)

Documentation Required

To process a refund, we may require:

• Proof of purchase (receipt or invoice)
• Photographic evidence of the issue (if applicable)
• Return of parts or materials (if applicable)

7. Warranty vs. Refund Policy

It's important to understand the difference between our warranty policy and refund policy:

Warranty Coverage

Our standard warranty covers parts and labor for a specified period. If a repair fails within the warranty period, we will fix it at no additional cost rather than issuing a refund.

When Refunds Apply

Refunds are typically issued when:

• The repair cannot be successfully completed
• The appliance is determined to be beyond economical repair
• Customer satisfaction cannot be achieved through additional repairs

8. Customer Responsibilities

To be eligible for refunds, customers must:

• Follow Instructions:

  Properly operate and maintain the repaired appliance according to our instructions

• Timely Reporting:

  Report issues within the specified timeframes outlined in this policy

• Honest Communication:

  Provide accurate information about the appliance and issues experienced

• Cooperation:

  Allow us to inspect and assess the appliance to determine the cause of any issues

9. Dispute Resolution

If you disagree with our decision regarding a refund request:

1. Direct Discussion: Contact our manager to discuss your concerns
2. Written Appeal: Submit a written appeal with supporting documentation
3. Mediation: We may suggest mediation through a third party
4. Small Claims Court: For disputes under $5,000, either party may pursue small claims court

We are committed to resolving disputes fairly and promptly.

10. Contact Information

For questions about our refund policy or to initiate a refund request, please contact us:

When contacting us about refunds, please have your receipt or invoice number available and be prepared to describe the issue in detail.

11. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date. Policy changes will not affect refund requests submitted before the change date.